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Because the framing workers forgot to cut the wood of the framework the bricklayer just bricked around it. This is another example of workmanship…Why not just call Perry and let them know that they need to come and check this framework that’s going to be sticking out and I’m about to to brick around? You could tell that it was a mistake and a coverup, it looks nice now but that was another struggle.
He’s consistently been involved every step of the way and has gone well beyond the call of duty to ensure no stone has been left unturned with the pre build process. He really is ultra professional, courteous, and I have no doubt he’ll see the entire process through successfully for me. It’s really nice to know he’s working on my behalf in the background. We still have a large crack running down our driveway but they say its not a tripping hazard so it’s okay. We have water issues with standing water on both sides of our house and they are fighting us on the French drains even though the salesperson knew that it was a huge concern of mine because houses behind me are higher.
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General contractors and home builders are not licensed so you should do additional research before hiring one. We immediately contacted a real estate attorney review the contract and evidently most home builders have the ability to cancel a contract at any point as long as they refund the money. The attorney also mentioned that in 38 years of practice, he had never seen a builder pull a contract so close to the committed closing date.
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He promised me that Perry would do the right thing if we had standing water and would put in French drains….another fight that is still going on, we have standing water but they keep saying it's fine. If the supervisor would have came out today like he said he was going to we both could could have sloshed through the standing water to take a look at it because it rained today. It will still be there tomorrow but he probably won’t come tomorrow either because of it. When we got our ladder out to clean all of our transit windows we found that they didn’t even finish the drywall on the ledge of them all. Above the front door, in our media room, in our bedroom, and in our living room. They have fixed them now but we are still waiting for them to repaint.
If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process. During the meeting we repeatedly had to mention the concern about the pace and quality of work, even having to bring up a pattern tile floor in the powder bathroom being installed incorrectly. We expressed that this type of work is what is making them nervous about the pace and quality of work being done because of the end of December closing commitment.
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We have spoken to multiple agents, brokers, and competing builders who have all said this was ridiculous and disgusting that any builder would do that within 10 days towards their committed closing date. Our former sales rep with the home we built and sold stated to us that he has had to do the same cancellation, but never that close to the company’s committed closing date. We along with our agent left shocked by the way we were treated from reps of a company that boasts customer service being their priority. I feel like our building process has been extremely slow due to a lot Of mistakes.
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You once told me that your goal is to build a base of lifetime customers, and you have succeeded with the Cunningham family. The Texas Attorney General's office recommends getting several bids before hiring a contractor. Do not automatically accept the lowest bid - an abnormally low bid may indicate the contractor made a mistake and is not including the same work quoted by their competitors. We've made the bid collection process extremely simple . There is no financial or criminal background check performed on general contractors by the TDLR. The State's Department of Public Safety does maintain a publicly accessible database so you can run your own background check prior to hiring.
Perry Homes team was honest, straightforward and even in August the build was completed ON TIME, and AS EXPECTED. Yes, there were a few small substitutions because of supplies, but frankly they were minor. As a part of the Perry Homes family, Britton Homes is backed by a 50 year legacy of unsurpassed quality in the home building industry. Each of our designs exude versatility and artistry, and include a wealth of delightful amenities tailored to evolving families. StatusNot RequiredBuildZoom verified in July, 2019 that this contractor does not need a license to be a builder in Texas.
It has been over a year now of back and forth with no resolution. BCA has no information regarding advertising review at this time. Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses. A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints.
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Weeks later, I lost power repeatedly and Perry Homes blamed the issue on my appliance. At one year, I had the rood re-inspected and I learned that the problems cited in the pre-closing inspection were never corrected/repaired. I looked through my closing records and discovered that there was no certificate of occupancy provided at closing. I called the Closing Agent that Perry Homes designated and she admitted awareness that the CO was never provided.
I don’t understand where the communication is being lost. It also doesn’t help that I see houses that started their foundation two months after ours and is way ahead in the building process. I guess I’m looking for advice, what steps I can take to escalate this because I don’t feel like it’s improving. I would like to say something positive upfront because not all is bad. I love our neighborhood and I love our home and floor plan. The gentlemen that left a review that just signed on to build a Perry home in Little Elm Texas I really hope that your experience is totally different than ours!
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